Every coverage call they get wrong is a claim you paid and didn't owe. The Academy moves that learning curve off your claims and into a simulator — built on your own contracts, against AI repair shops that push back, scored on the seven things that actually decide claim spend.
Now accepting a small group of pilot companies.
Most VSC adjusters learn the job the same way: shadow someone senior, read the binder, start taking claims. It works, eventually. But eventually is where the money goes.
A new adjuster approves a wear-and-tear failure that was excluded. Skips the diagnostic authorization. Pays a marked-up part because no one checked the labor guide. None of it shows up as a training problem — it shows up as claim leakage, and by the time it reaches your numbers, the money is already out the door.
Shadowing is also inconsistent and impossible to measure. Two adjusters hired the same week get trained two completely different ways, and you have no scorecard that tells you which one is actually ready for a complex claim.
Your service contracts and claims manual go in through the admin portal. From then on, adjusters train on your coverage language and your procedures — not generic scenarios that don't match what they'll see on the job.
An adjuster investigates a failure, questions the shop, interprets coverage, approves or denies, and writes the note. An AI plays the repair facility — and depending on the scenario it cooperates, stalls, pushes hard, or quietly hides an inconsistency.
After each claim the AI drops character and reviews the call: the question they didn't ask, the exclusion they missed, what the ideal note looked like. Every session is scored across seven dimensions, with certification gates at three levels.
Real claims aren't all polite. The simulator's AI plays the shop across five personalities, so adjusters learn to hold the line whether the advisor is helpful or working an angle.
Professional, organized, answers directly. Where adjusters build the fundamentals.
“Why do you need that?” Makes the adjuster justify every request and document the reason.
Impatient, demanding, customer's stranded. Trains composure and approval discipline under heat.
Disorganized, contradicts itself, mixes up components. Trains patience and precise questioning.
A timeline that doesn't quite add up. Trains the instinct to dig before signing off on the claim.
25 common VSC failure scenarios — engine, transmission, electrical, cooling, HVAC, suspension. Investigate, approve or deny, negotiate, and document in real time.
The AI breaks character after every scenario and reviews the call — missed questions, coverage logic, the ideal note — scored across seven competency dimensions.
Trains adjusters to read and apply your actual contract language: exclusions, wear-and-tear, pre-existing conditions, LKQ, diagnostic authorization.
ASE-based systems knowledge woven into claims — failure-pattern recognition and the diagnostic questions that separate a real failure from a maintenance issue.
Adjusters write the claim note; the AI grades it on investigation quality, coverage reasoning, technical accuracy, tone, and audit readiness.
Labor-guide validation, parts-markup control, LKQ usage, overlapping-labor detection — minimizing spend while staying contract-compliant.
Trainee → Working → Senior Adjuster. Each level unlocks harder scenarios and higher-cost claims, with a certification gate between them.
Assign scenarios, review performance, leave coaching notes, track certifications, manage seats, and configure the platform from one place.
Generic training produces generic adjusters. Every VSC company writes coverage differently, defines failures differently, and runs claims differently. The Academy teaches your contracts and your process, so the day an adjuster takes a live claim, none of it is new.
Each company connects its own Claude API key. Every simulation runs on your account, and your contracts, claims, and adjuster data stay yours. No per-claim AI cost bundled into a seat fee, and full control over your own usage and data governance.
You own onboarding and quality control, and you carry the cost when an adjuster isn't ready. This gives you a measurable bench.
You feel ramp time and claim leakage in the P&L. Structured training before live claims shortens the first and shrinks the second.
Any team running five or more adjusters — service contract providers, third-party administrators, and warranty companies.
SC Claims Adjuster Academy comes from SC License HQ, founded by Michelle DeFouw. She spent more than two decades inside vehicle service contract operations.
She also spent years watching new adjusters cost the business real money while they found their footing — and built the training systems to fix it.
This isn't a tech company guessing at what claims training needs. It's the person who lived it, building the thing she couldn't buy.
We're taking on a small number of pilot companies now. Bring one service contract and a claim scenario — we'll show you exactly how your adjusters would train.
Already a customer? Sign in to your academy.